And the real kicker is that the copper here is of such poor quality that the CFTN(FTTN) adsl2+ service is wildly unstable, our “20meg” connection would jump between a 4meg link speed to a 18meg link speed(checked in the modem properties) and almost nightly be out for 2-3hours at a time. 2-3 tech tech calls and never fixed so finely we switched to Comcast, lost my static ip =(. Still not happy I want my consistent 42ms Xmission ping to Seattle back **** it.

I am in area where the old USwest lines where installed through the backyards, I am pretty sure their are line problems somewhere between the pedestal out back and the neighborhood node. I image that they don’t want to spend what it would take to fix the line problems considering the poor choice of original install location.

In East Layton area so maybe one of these days Utopia will get to me and I can finely switch back to Xmission. Loved Xmissions service!!

What a great, well-reasoned, and fair response. Good luck in any future communications/negotiations with entities such as these. Thanks for your past and continued support of the UTOPIA network, and for continually speaking out in its behalf. As someone who is receiving internet connectivity thanks to UTOPIA, I am a direct beneficiary and I fully support the stated goals of UTOPIA and wish that more influential people would speak out in support of it and against the disappointing tactics employed by various incumbent entities.

Peter, you wrote:
“Just to be clear, your xmission webmail password is the same as your account password. When you change one you change the other. There is only one password. I have encountered a few people confused by this.”

Just so I’m clear, I do actually have two passwords: one is my account password, the other is my webmail password, and I am familiar with the difference. Perhaps this is because I set up webmail long after I set up my xmission account. I specifically remember the phone support person asking me what I wanted to set my webmail password to, and I thought it was odd that they had to set it. I imagine some of the people you encountered who you think are confused may actually have two passwords.