U.S. Call Center Support Better and Growing
This NPR story discusses something most people have known for years: that the quality of off shore call center support pales in comparison to US-based centers. Interestingly, companies are starting to move support back to the US.
Of course, XMission has always provided local support. All of our support technicians are based in Salt Lake City, Utah although some do work from home these days, for at least part of the week.