Transmission

Most people have heard of scams where a fake email is sent to a user’s email, usually pretending to be from a credit card company or bank. These are called, “Phishing” emails, because they lure users into thinking that they need to reply.

Phishing emails are dangerous and have potentially catastrophic effects.

One particular type of phishing email could be the most malicious of them all: an email pretending to be your email provider that asks you for your account and personal information. Do not be fooled.

Read below and learn about phishing attacks, what you can do and what XMission does to protect your accounts.

How phishing attacks happen.

Phishing is an elaborate form of data and identity theft. It works by persuading users to respond to emails asking for personal information or to go to a website where information can be entered. These are so effective because the emails usually look trustworthy and sound like plausible scenarios.

How to spot a phishing email.

While phishing emails often differ, they almost always look legitimate and always ask you for something confidential.

Examples of email subjects:

• “Verify Your Account”
• “Email Upgrade”
• “Update Your Email Account”
• “Your email account has been suspended!”

Examples of From:

• “Xmission Admin”
• “Support”
• “Webmail Support Team”
• “email@xmission.com”

Example of a Phishing body:

Confirm your email account by filling in the details below:

Username:

Password:

Why it’s so difficult to stop.

Often, phishing emails come for legitimate email accounts that have been compromised, which is what XMission has been dealing with recently.

Phishers use a variety of camouflage techniques to avoid being detected by our antispam/antiphishing systems by using:

• Random letters or famous quotes in the subject or in the body of the email;
• Invisible text in HTML emails;
• HTML or Java content instead of plain text;
• Pictures only (no other text in the email body).

Potential consequences:

By replying or following links inside emails like these you can do more damage than you might imagine.

Common Examples of what phishers can do:

• Use your information to run up your bank accounts
• Open new accounts, credit cards, loan or contracts in your name
• Have access to all of the confidential emails you receive from your bank

Don’t fall for it:

Follow these tips to stay safe:

• Don’t ever reply to emails that ask for personal/confidential information
• Forward the email to spam@xmission.com and then promptly delete it
• Do not click links in emails unless you were expecting the email
• Do not fill in forms that request information. Any trustful provider will use a secure website and digital certificate

Safety:

Customers with “@xmission.com” email addresses can verify that they have spam filtering enabled on your account, this catches almost all phishing attempts. You can verify that filtering is enabled by going to http://webmail.xmission.com and entering your login information. There you will find a button called, “Filters”. Business customers have filtering enabled already, unless requested otherwise. If you have questions, you can always go to http://chat.xmission.com and talk with one of our technical staff or call us at 801-539-0852.

Use an antivirus program that helps detect malicious emails and websites

What XMission does to protect you:

We have full time staff that monitors incoming and outgoing email for spam, phishing and other potentially harmful traffic

XMission uses Spamassassin on its five email scanning servers (http://spamassassin.apache.org) and is constantly writing rules to account for trends in spam and phishing emails (see: What is Spamassassin below)

We have Email Admins available around the clock to respond to phishing emails.

We keep details statistics that you can view at: http://postmaster.xmission.com

Our systems have been configured to automatically detect phishing emails and notify our staff

What is Spamassassin?

Excerpt from spamassassin.apache.org

SpamAssassin uses a wide variety of local and network tests to identify spam signatures. This makes it harder for spammers to identify one aspect which they can craft their messages to work around.

If you’d like to get into the details of our filters, you can visit:

http://postmaster.xmission.com/senders/spamassassin/